A note from our CEO in response to COVID-19

Frequently Asked Questions

Chances are they have already been answered! Save some time by browsing the list of frequently asked questions below. 

If you still need help, feel free to contact us any time.

What is your return policy?

All sales are final. Customers may exchange defective cartridges or batteries within 7 days. Store credit will be issued in the amount of the price paid or the remaining value of the item based on manager’s discretion. Customers must retain receipt or have an active profile to make exchanges. There are no cash refunds on any products. If you are experiencing an issue with your battery or cartridge please scroll down to start a return.

Who do you share my information with?

All your information will be kept confidential and is protected per Health Insurance Portability and Accountability Act (HIPAA).

Tell me more about your products

We only provide products from the best and most reputable cultivators in the industry. In addition, all products are tested to ensure quality and to provide an honest and articulate consultation to our patient members on the effects of the products that we provide.

Do I have to pay Taxes now?

The short answer is yes. Both Medical and Adult use sales will include a sales tax.

  • The sales and use tax exemption applies to the retail sales of medicinal cannabis, medicinal cannabis concentrate, edible medicinal cannabis products, or topical cannabis as those terms are defined in the Business and Professions code section 26001.
  • However, to obtain the exemption, qualified patients or their primary caregiver must furnish their valid Medical Marijuana Identification Card (MMIC) issued by the California Department of Public Health and a valid government issued identification card (ID) at the time of purchase.

Click here for more information from the CA Dept of Public Health

Do you have a delivery fee?

Our delivery fee is free. We do require a minimum order of $50 for delivery and $100 minimum for deliveries to San Bruno and any deliveries south of HWY 85

Do you accept credit cards ?

Yes. We accept all credit cards, except for American Express. At the time of checkout you can chose between Cash or Credit. All payments are processed in person at the time of delivery. Credit cards must have the customer/patient’s/caregiver name on the card. Valid ID is required for every delivery. Call for more information.

Do I need to tip my delivery person?
No. Tipping is always nice and at your discretion but is not mandatory
My vape cartridge is not working, can I exchange it?

We offer a 100% satisfaction guarantee on all vape products. If you have a cartridge or battery that is not working, please call or email us. We will swap out defective batteries and carts on your next scheduled delivery. Please have as much of the product and packaging available for the driver. 

Before you exchange your cartridge, we think this video might help fix most cartridge issues.

Still no luck? Click here to start the return process.

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